Legal Information
At Creifibel, transparency is a core principle towards our cooperators, partners, beneficiaries and employees. We make it a point of honour to provide everyone with all the information they need.
Complaints handling procedure
Creifibel strives to provide its customers with quality, professional services. However, if you wish to submit a comment, suggestion or complaint, please follow the procedure below.
Privacy statement
Find out in our privacy statement how Creifibel processes and secures your data, as well as your rights regarding your personal data.
1. Legal notices
The content of this section applies to all personal data collected by SPRL "Creifibel" in the course of its activities (hereinafter "Creifibel").
This may include personal data of cooperators or members, customers, or supporters who have provided it in the course of an activity or visit to the Creifibel website https://creifibel.com (hereinafter referred to as "the Site"). These persons are collectively referred to hereinafter as "the Users".
"Personal data" means any data that can be used to identify a natural person, directly or indirectly (name, telephone number, address, date of birth, etc.).
2. Intellectual property rights
Users acknowledge that all data provided by Creifibel on its Site is and remains the property of Creifibel and its information providers. This data is protected by copyright; this means that copying, adapting or modifying it, or any part of the Site or its material, in any form whatsoever, is strictly prohibited without the express consent of Creifibel.
3. Privacy and personal data protection policy
Creifibel attaches the utmost importance to the protection of privacy and guarantees its customers a level of protection in line with national and European regulations (GDPR).
For this reason, Creifibel has drawn up a comprehensive privacy statement explaining:
- Who is the data controller and the data protection officer?
- What personal data does Creifibel process?
- Why does Creifibel process personal data?
- How does Creifibel ensure the security and confidentiality of personal data?
- How long does Creifibel keep personal data?
- What are your rights regarding your personal data?
This may include data from customers (borrowers, cooperators and any user of our services), potential customers or visitors. Whatever your capacity, your rights remain the same.
4. Complaints handling procedure at Creifibel
Creifibel does everything in its power to ensure a professional and quality service to its customers. In a constant drive for improvement, Creifibel allows its customers to send it comments, suggestions or complaints.
5. Applicable law and competent courts
The entire content of the Site, including the legal information, is subject to Belgian law. Any disputes that may arise concerning the Site or its use shall be subject exclusively to the jurisdiction of the Brussels courts.